Shipping & Returns

This policy outlines the shipping methods, costs, and timelines you can expect when ordering precision measurement instruments from Quality Control Company.

Shipping Methods

We offer a variety of shipping methods to meet your needs and budget:

• Standard Shipping: Most economical option, with delivery times typically within 7 business days for stocked items.
• Expedited Shipping: Faster delivery within 2-3 business days for urgent precision measurement needs.
• Overnight Shipping: Next business day delivery (excluding weekends and holidays) for critical applications.

Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as your chosen shipping method and destination. Final shipping costs will be included in your quote, with the following exception:

• Where an "additional handling" surcharge is applied by UPS or FedEx based on package weight or oversized dimensions, an additional handling charge may be applied.

Freight Shipping

Freight shipping will be required in the following instances:

• When a precision instrument is over 125 lbs.
• Items considered too fragile for traditional shipping methods (as determined by the manufacturer).
• Large surface plates, coordinate measuring machines, or other substantial equipment.

Order Processing

Quote requests are typically processed within 1-2 business days after submission. Once approved and payment is received, orders are processed within the same day or 1 business day. This does not include shipping time.

Delivery Times

The estimated delivery times listed above are after your order has been processed and shipped. Please note that these are estimations and actual delivery times may vary depending on factors such as carrier performance, delivery location, weather conditions, and manufacturer availability.

Tracking Your Order

Once your order ships, you will receive a notification with a tracking number that allows you to follow your package's progress.

International Shipping

We offer international shipping for precision measurement instruments. Specific rates and estimated delivery times will be provided in your quote. Please note that you may be responsible for any import duties, taxes, or customs fees levied by the destination country.

Handling

A $15.00 processing and handling charge will be applied to all orders of $75 or less.

Return Policy

This policy outlines the guidelines for returning precision measurement instruments.

Return Timeframe

• Stocked Items: You may return stocked items within 30 days of receipt of your order.
• Custom Items: Custom precision instruments (including made-to-order or specially configured products) cannot be returned.

Return Conditions

All returned precision instruments must meet the following conditions:

• Be in new, unused, and original condition with all original packaging
• Include original calibration certificates and documentation
• Include receipt or proof of purchase
• Pass inspection for accuracy and calibration integrity

Return Process

1. Initiate your return: Contact us at 661-295-6900 or sales@qualitycontrolcompany.com to initiate a return.
2. Specify: The item(s) you wish to return and the reason for return.
3. Return approval: We will review your request and send you instructions on how to return the item(s) if approved.
4. Return shipping: You are responsible for covering the cost of return shipping unless the return is due to our error.

Refunds

• Stocked Items: Once we receive and inspect your returned item, we will issue a full refund to your original payment method within 30 days, less any restocking fee charged by the manufacturer. Original shipping charges will not be refunded unless the return is due to our error.
• Custom Items: As stated above, custom precision instruments are not eligible for refunds.

Exceptions

We reserve the right to deny returns that do not meet the above conditions or that are outside the return timeframe.

Purchase Orders

Quality Control Company accepts purchase orders from all local, state, and federal agencies along with any person or business that has a credit account in good standing. If you would like to establish a credit account with us, please contact us at sales@qualitycontrolcompany.com or call 661-295-6900.

Without an account, merchandise must be paid for by credit card (online or by telephone), in advance (by check or money order), or will be delivered COD. We accept Visa, Mastercard, and American Express.

Warranty

All precision measurement instruments sold by Quality Control Company are covered by the manufacturer's original warranty. Warranties typically cover against manufacturing defects and poor workmanship. Normal wear and tear will not be covered. Contact us immediately if you feel the product you purchased is defective. All decisions to repair or replace an instrument will be at the sole discretion of the original manufacturer.